Today, my guest is Chad T Jenkins, a visionary wizard who knows how to alchemize friction into gold for entrepreneurs and companies all over the world looking to grow through innovation.  He recently launched his latest book, Friction Fuel [the secret to listening strategically and leveraging complaints to keep your business running on premium]. We talk a lot about his books; he has another one: Just Add a Zero, which I also highly recommend. What's cool about Chad is he offers simple frameworks you can use to expand your leadership skills, as well as some practical exercises you can do today to tap into new ideas and an endless stream of innovation.  Chad is part business strategist, part contrarian and part philosopher who understands what’s happening in business today, and I think you're going to walk away after listening to our conversation with a renewed sense of possibility and your own potential.  Connect with Chad T. Jenkins: on LinkedIn: https://www.linkedin.com/company/seedspark/  on his website: https://seedspark.com and https://seedspark.com/books/  = = = = = Get my books here! https://maryloukayser.com/books-by-marylou/  The River Only Runs One Way  The Far Unlit Unknown Join the 1200+ leaders who read my newsletter "Field Notes" by clicking here. Thank you for supporting the show! Your 5-star rating and review makes a difference -- it's easy to leave one and it helps spread the word about the podcast! Best social places to connect with me:  @maryloukayser (Instagram) https://www.linkedin.com/in/mlkayser/ (LinkedIn)